5 Ways Retailers Can Increase Operational EfficiencyA
dopting new business processes might seem challenging and overwhelming, as new beginnings often do. However, the following tips are a great place for retailers to start as they will help you operate more efficiently, reduce the risk of potential issues, increase profits, and provide a superior customer experience.
Use What You Have
Retailers with underperforming or underused retail space can leverage that space to fulfill eCommerce orders. Converting retail space into an eCommerce fulfillment center requires little investment, reduces delivery times, lowers shipping costs, and can be built quickly. Exploring the potential of retail space will allow retailers to reinvent their eCommerce capabilities by using what they have to give customers what they want.
Delivery flexibility allows consumers to decide when and where they receive their packages. Giving consumers more control over their deliveries means more completed deliveries and fewer packages returned to sender. That can make a big impact on a retailer’s operational expenses, with little cost or effort from them.
Retailers that have access to real-time visibility improve operational performance and maximize the return on their investment. Lack of visibility into delivery activity prevents effective monitoring and management. This also creates difficulties in being able to respond to customer inquiries in a timely manner.
The control tower provides a 360-degree view of the entire logistics operation minimizing the chance of miscommunication and incorrect information. Because all of the information is centralized and transparent, the control tower creates valuable insights into the delivery operation and makes it possible to quickly react to changing circumstances and unexpected demands throughout the day.
Manual processes cannot effectively manage the growing demands and complexity of last-mile deliveries. They are time-consuming, labor intensive, and inefficient. Using manual processes, retailers lack the ability to efficiently manage drivers and to allocate and utilize vehicles properly. However, automating the entire delivery process is the key for retailers to increase operational efficiency and ensure customer satisfaction at a large scale.
As retailers face increasing competition across multiple shopping channels, implementing a delivery management technology solution provides more flexibility and real-time visibility to effectively manage and monitor all deliveries. Leveraging their physical infrastructure will enable faster eCommerce fulfillment. These tools will help retailers reduce the number of missed deliveries, increase productivity, enable better, faster decision making, and lower operational costs.
Retailers have access to more resources than ever before to help them meet growing consumer demands and remain competitive. New technologies can help retailers operate more efficiently, while delivering on speed and convenience to provide better customer service.